Frequently Asked Questions (FAQs)

1. Why is it that I cannot find certain items?

We're currently on soft launch and have prioritized items that are most requested. We will be including more items in our website soon. Please message us on Facebook or email us at ceresasia211@gmail.com to request.

2. What payment options do you accept?

We accept payment via credit/debit card via PayPal (no account needed). We also accept payment via bank deposit or online transfer through Metrobank. Details are sent after you buy an item.

3. How long will it take to get my order? How will you send out my order?

Please check our shipping policy here: https://ceresasiamarketing.com/pages/shipping-policy

We usually use Zoom Courier or LBC for shipping. Shipping rates depend on the products bought and starts at PHP 100 for Metro Manila and PHP 230 for Provincial.

We also allow pick-up of orders.

4. Where else can I find your products?

You can also find us on Lazada, Shopee, or other partner retailers.

5. I have additional questions about my order. How can I reach you? 

Please contact us via the contact form below. You may also email us at ceresasia211+web@gmail.com or message us at 09178515151. You may also call our office landline at (632) 75088586. Please refer to your order number when messaging us. Kindly note our office hours are Monday to Saturday 8am-5pm. Thank you.